Introduction
This Privacy Policy describes how Apothecary Of Blends Pte. Ltd, trading as Apothecary Of Blends or AOBfor brevity (the "Site", the "Website", "we", "us", or "our") collects, retains, uses and/or discloses your personal information when you visit, use our services, make a purchase from apothecaryofblends.com (the "Site" or the "Website") and/or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Agreement
Please read this Privacy Policy carefully. By using this Website, and/or purchase any products from us, and/or use any services provided by us, and/or disclosed any personal information, you have indicated that you have understood, acknowledged and agreed to adhere to this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to this Privacy Policy
We reserve the right to update, amend, correct and/or replace any part of this Privacy Policy. We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law. Please check this Privacy Policy frequently to review the most current version of this Policy and to see if there are any updates or changes.
Personal Information
Personal information are data we obtain about you depending on how you interact with our Website and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.
Collection of Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, depending on how you interact with us.
Your personal information may be collected when you participate in activities such as create account with us, subscription to our mailing list, fill and/or submit any relating forms to us, communicate with us and even make purchases of our products and/or services via our Website for instances.
Should you input any personal information relating to a third party such as spouse, children, relative or even sending your purchase to another recipient for examples, you have understood, acknowledged and have been given consent from the relevant third party to disclose ther personal information to us.
You can decide whether or not to provide us with your personal information. However, please note that if your descision to choose not to provide the personal information we request or if you have chosen to share inaccurate or incomplete personal information, it could affect our ability to fulfill your requests, or engage in transaction with you. Therefore, it is important to make certain that any personal information you choose to share with us is complete, accurate and genuine.
Types of Personal Information We Collect, Retain and Use
The following describe the categories and specific types of personal information we collect -
A. Directly from You
The types of personal information may include basic details such as your name, nationality, date of birth, gender, photographs, address, phone number and email address, order information such as your name, billing address, shipping address, payment confirmation, phone number and email address, account information such as your username, password and security questions, shopping information such as the items you view, add to cart and/or add to wishlist, as well as customer support information such as the information you have chosen to include while communicating with us.
Some features in our Website may require you to directly provide us with certain information about yourself. You may choose to elect not to provide this information, and by doing so may prevent you from using or accessing these features.
B. Cookies
In general, Cookies are small text data stored in your computer or device when you visit a website. It is used to make websites operate more efficiently.
We use various types of Cookies on how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services. For examples, we use Essential Cookies that are needed for the basic functioning of our Website to enable core features like page navigation, Performance and Analytics Cookies to collect information about how visitors uses our Site for better user experience and performance, Functionality Cookies to allow our Website to remember choices you allow such as your login details, language and region for instances for more personalized user experience, as well as Advertising and Marketing Cookies whereby our Websites may contain links to other websites operated by third parties and service providers to use Cookies on our site to optimize services, products and advertising on our Site and other websites. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.
Most browsers automatically accept Cookies by default, but you can control and manage Cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
C. Third Parties
We may obtain information about about you from third parties. Some of them involves vendors and service providers who support our Website, such as Shopify for example, payment processors who facilitate transactions, market analysis partners, email marketing as well as our business partners and/or third parties pursuant to promotions, loyalty programmes.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.
Use and Disclosure of Your Personal Information
Where permitted by Singapore Personal Data Protection Act 2012 ("PDPA") or applicable law, we may use your personal information and/or may disclose to certain third parties (whether located in Singapore or overseas) for legitimate purposes stated below.
At this time, we maintain our collection, usage and disclosure practices cosistently. We do not alter regardless of any detection of 'Do Not Track' signals from your browser, since there is no standardized industry consensus on how to address these signals for now.
We do not sell your personal information to any third parties.
we may use and/or disclose your personal information for the following legitimate purposes -
A. Fulfillment
Some of the key activities we may use and/or disclose your personal information to fulfil your orders, verify and process your personal particulars and payments, send relevant notifications to you, fulfil returns and/or exchanges, arrange for shipping and delivery, to create, maintain and otherwise manage your account.
B. Marketing and Advertising
This includes activities such as promotions, sending marketing, advertising and promotional communications by email, text message or postal mail, to show you advertisements and details for our products, services, exclusive offers and rewards by us and/or other third parties which may be of interest to you, conduct and organize loyalty programmes, contests, competitions and lucky draws for you to choose to participate, engaging our partners and/or third parties pursuant to promotions, loyalty programmes, contests, competitions and lucky draws that you may participate in.
C. Customer Service
We may use and/or disclose your personal information to to provide better customer support to you such as responding to your queries, enable you to post reviews, to conduct market analysis and research, evaluate your browsing experiences and preferences, comments and requests, to conduct, investigate, handle and resolve complaints and/or requests. This is our genuine commitment to being responsive, delivering efficient services, and fostering a strong business relationship with you.
D. Business Operations
To improve our Services and business operations, some key activities include engaging third party service providers to provide administrative and/or operational service to us and/or on our behalf, engaging professional advisors, when you direct, request us or otherwise consent to our disclosure of certain information to third parties, conduct reviews of our internal processes, to protect and/or defend the Services, our rights and the rights of our users or others, verifying your identity to protect and/or enforce our legal rights and obligations, prevent any unlawful or suspicious activity on our Website, comply with any applicable legal obligations, rules, regulations, guidelines and/or directions requested by public agencies, ministries, statutory boards or similar authorities.
Retention of Your Personal Information
How long we retain your personal information is determined by various legitimate factors and circumstances, as long as it is essential to fulfil our business purposes in compliance with applicable laws. For examples, whether we need the information to maintain your account, to provide the Services, meet legal requirements, address disputes and even enforce other applicable contacts, agreements and policies. Your personal information may also remain stored in our databases to the extent permitted by the applicable law.
Access, Correct and/or Withdraw Your Personal Information
You may request to review and correct your personal information at apothecaryofblends@gmail.com
Should you wish to delete, remove or withdraw your personal information, your consent to our collection, use, retention and disclosure of your personal information, unsubscribe from our mailing list or even delete your account with us, please submit your request at apothecaryofblends@gmail.com
We fully respect your decision. However, during the process of fulfilling this request, it may be necessary for us to gather specific information to verify your identity. This information could include your email address or account details for instance, to ensure that the request is legitimate before providing a comprehensive response. Please be aware that we reserve the right to apply a nominal fee to process this request in compliance with applicable law.
Proceeding with the requests outlined above may impact our ability to to provide the products, services, and maintain any existing contractual relationship as originally established. Deleting your account does not automatically result in the complete removal of all your personal data from our records. Should you intend to proceed with the request for the complete deletion of your personal information along with your account, kindly contact us at apothecaryofblends@gmail.com .The fulfillment of your complete deletion request is subject to applicable laws and other obligations that mandate the retention of certain personal data records.
Safeguard Your Personal Information
Prudent caution in handling your personal information is vital, even as we employ reasonable measures for its collection, retention, use, and disclosure. Please be aware that no method of internet transmission or electronic storage is entirely foolproof, and we are not responsible for any losses you may incur due to unauthorized access or data loss on our website. Nonetheless, we are dedicated to safeguarding your information and continuously enhancing our security protocols. In the event of a security breach, we may, at our discretion, post a notice on our website or notify you via the email address you have provided to us during such circumstances.
Links to Third Party Website(s)
Our Website may contain and/or provide links to other websites operated by third parties such as our business partners. We are not responsible for the privacy practices of these third party websites since they are independently operated. Some of these third party websites may feature our logo, trademark or list our products and/or services, but they are not maintained or operated by us. We strongly encourage you to carefully review the terms and conditions and privacy policies of these third party websites when you leave our Website. It is important to note that accessing these third party websites and providing them with personal information is not covered by our Privacy Policy and is solely at your discretion and risk.
Governing Law
This Privacy Policy, along with any disputes or claims arising from it, shall be subjected to and interpreted in compliance with the laws of the Republic of Singapore.
Version as at 20 July 2024